SURVEYS, FEEDBACK TRACKING & MANAGEMENT
Client Feedback Software Purpose-Built for AEC Firms
Standard survey tools fall short. Our patented solution goes beyond basic satisfaction surveys, seamlessly integrating with the client journey to manage expectations, close the feedback loop, enhance CX, and drive loyalty.
Top staffing firms choose ClearlyRated
.png)
.png)
.png)
.png)
Empowering CX professionals to
Design
We design Voice of Customer (VoC) programs that customers actually want to participate in. By aligning your approach with their natural motivations for feedback, we unlock a stream of valuable insights that continuously fuel your customer experience strategy.
Implement
Leverage our industry-leading software platform to easily collect ongoing customer feedback. Whether you prefer to empower your team with training or tap into our expertise with managed services, we'll ensure your program runs smoothly and delivers bottom-line outcomes.
Measure
Our real-time dashboard lets you easily review feedback at individual, project, and client levels. Dive deep for granular detail, or get a high-level overview. Plus, your Client Success Manager goes beyond basic feedback data, providing customer insights, comparisons, and industry benchmarks to help you optimize your CX.
Our Customer Feedback Tool Drives Results and Can Boost Your Firm’s Bottom Line
Client Savvy’s customer feedback service provides a way to monitor the relationship between your firm and client regarding the progress of a project or matter. Client Savvy empowers you to measure and act on client experiences, resulting in increased share-of-wallet, customer loyalty, referrals, and revenue.
4x
More pain points discovered
We possess the most reliable and accurate mechanism to identify hidden client problems (380% more pain points discovered than via NPS alone).
+17
Increase in
Net
Promoter Score®
Implementation of ongoing feedback using Client Savvy’s platform increases Net Promoter Score by 17 points on average.
83%
of at-risk clients
saved
Our customer feedback management tool has closed-loop accountability that reduces repeat client frustrations by 83%, thus lowering churn.
$1.8
in referrals
gained
Our average client that activates their promoters (as identified within the platform) generates $1.8M in new business from referrals.
The Only CX Management Platform Designed and Purpose-Built for AEC and Professional Services Firms
Gain a competitive edge with our industry-leading customer feedback platform. Designed specifically for professional services, it empowers you to collect, analyze, respond to, and take action on client feedback – all in real-time.
21
Years
700+
Clients
20
Time Zones
4M+
Surveys Sent
One In Four Customers Has An Unvoiced Complaint.
What Are You Doing About It?
Silent churn is killing your business. Up to 25% of clients have unvoiced complaints, and 7% are at risk of leaving. Our client feedback software, built specifically for professional services firms, tackles this head-on. Integrate surveys seamlessly into complex customer journeys, hold your team accountable for timely responses, and turn feedback into action – before it's too late.
How Are You Responding To Customer Feedback?
One-size-fits-all feedback platforms and survey tools miss the mark with the unique customer journeys of professional services:
Not automated
Risk of human error
Not user-friendly
Not tailored for milestone-based feedback
No accountability for follow-up
Basic survey tools aren’t designed to track customer feedback and close feedback loops during a complex customer journey. Our flexible yet tailored software seamlessly integrates with your workflow, capturing valuable customer feedback while respecting individual autonomy.
Stop missing opportunities and revenue – gather actionable feedback throughout the customer journey.
What Sets Our Client Feedback Tool Apart?
We're not your one-size-fits-all satisfaction survey platform. Here's what makes us stand out among other customer feedback management tools.
Decades of dedicated research, meticulously tailored to professional services, fuels our industry-leading approach. Experience the difference: our software for customer feedback generates a staggering 2x higher response rate, uncovering 6x more actionable feedback, 3x more pain point discoveries, and a remarkable 5x increase in qualitative comments compared to standard survey platforms.
Decades of dedicated research, meticulously tailored to professional services, fuels our industry-leading approach. Experience the difference: our software for customer feedback generates a staggering 2x higher response rate, uncovering 6x more actionable feedback, 3x more pain point discoveries, and a remarkable 5x increase in qualitative comments compared to standard survey platforms.
Decades of dedicated research, meticulously tailored to professional services, fuels our industry-leading approach. Experience the difference: our software for customer feedback generates a staggering 2x higher response rate, uncovering 6x more actionable feedback, 3x more pain point discoveries, and a remarkable 5x increase in qualitative comments compared to standard survey platforms.
Decades of dedicated research, meticulously tailored to professional services, fuels our industry-leading approach. Experience the difference: our software for customer feedback generates a staggering 2x higher response rate, uncovering 6x more actionable feedback, 3x more pain point discoveries, and a remarkable 5x increase in qualitative comments compared to standard survey platforms.
Decades of dedicated research, meticulously tailored to professional services, fuels our industry-leading approach. Experience the difference: our software for customer feedback generates a staggering 2x higher response rate, uncovering 6x more actionable feedback, 3x more pain point discoveries, and a remarkable 5x increase in qualitative comments compared to standard survey platforms.
Features and Benefits of Our Customer Feedback Software
Our customer feedback software for professional services firms works by streamlining your process from start to finish, beginning with feedback collection, all the way through follow-up to ensure each customer’s unique journey is accounted for and properly responded to. This system ensures you receive repeat business and referrals from your satisfied customers. The features and advantages of the customer feedback software include:
Gain valuable, actionable customer feedback from day one using proven questions and survey approaches with thousands of pre-configured templates.
For firms with large, strategic projects, build a targeted, milestone-based feedback plan in just a few minutes. Also set automatic recurring feedback requests to gather feedback outside the project.
Our unique approach and methodology ensure industry-leading open and response rates. Our feedback survey requests boast a high average response rate of 41%!
Through the user's movement of a slider on a scale, you can capture unambiguous sentiments and increase awareness of friction points, while measuring expectations as opposed to satisfaction.
The sender impersonation feature increases open rates, response rates and encourages authentic feedback with customized, firm-branded communication.
Deploy hundreds or thousands of feedback requests in minutes, including one-time, scheduled, and recurring surveys.
Gain valuable, actionable customer feedback from day one using proven questions and survey approaches with thousands of pre-configured templates.
For firms with large, strategic projects, build a targeted, milestone-based feedback plan in just a few minutes. Also set automatic recurring feedback requests to gather feedback outside the project.
Our unique approach and methodology ensure industry-leading open and response rates. Our feedback survey requests boast a high average response rate of 41%!
Through the user's movement of a slider on a scale, you can capture unambiguous sentiments and increase awareness of friction points, while measuring expectations as opposed to satisfaction.
The sender impersonation feature increases open rates, response rates and encourages authentic feedback with customized, firm-branded communication.
Deploy hundreds or thousands of feedback requests in minutes, including one-time, scheduled, and recurring surveys.
Gain valuable, actionable customer feedback from day one using proven questions and survey approaches with thousands of pre-configured templates.
For firms with large, strategic projects, build a targeted, milestone-based feedback plan in just a few minutes. Also set automatic recurring feedback requests to gather feedback outside the project.
Our unique approach and methodology ensure industry-leading open and response rates. Our feedback survey requests boast a high average response rate of 41%!
Through the user's movement of a slider on a scale, you can capture unambiguous sentiments and increase awareness of friction points, while measuring expectations as opposed to satisfaction.
The sender impersonation feature increases open rates, response rates and encourages authentic feedback with customized, firm-branded communication.
Deploy hundreds or thousands of feedback requests in minutes, including one-time, scheduled, and recurring surveys.
Gain valuable, actionable customer feedback from day one using proven questions and survey approaches with thousands of pre-configured templates.
For firms with large, strategic projects, build a targeted, milestone-based feedback plan in just a few minutes. Also set automatic recurring feedback requests to gather feedback outside the project.
Our unique approach and methodology ensure industry-leading open and response rates. Our feedback survey requests boast a high average response rate of 41%!
Through the user's movement of a slider on a scale, you can capture unambiguous sentiments and increase awareness of friction points, while measuring expectations as opposed to satisfaction.
The sender impersonation feature increases open rates, response rates and encourages authentic feedback with customized, firm-branded communication.
Deploy hundreds or thousands of feedback requests in minutes, including one-time, scheduled, and recurring surveys.
TESTIMONIALS
What Our Customers Have to Say
Client Savvy is trusted by some of the most innovative firms in professional services to help them design, deliver, and manage CX by helping them turn client feedback into revenue.
LET’S DO A DEMO
Ready to See the Client Feedback Tool in Action?
Unlock the power of client feedback and elevate your firm's success with client experience. Request a demo of the Client Feedback Tool and connect with our team to discover how our platform can amplify your firm’s bottom line.
Customer Feedback Software FAQs
What is the right plan for my firm?
Our Plus package offers the best ROI for many medium-sized firms. It gives you the capability to simultaneously enhance your CX and gain vital business intelligence to hone in on opportunities for growth. Larger firms should consider our Enterprise package. We encourage you to reach out to our team and book a demo so that we can understand your goals and help find the best plan to help you meet them.
How are your plans priced?
Our plans, which are subscription-based and auto-renew yearly, are priced based on the number of internal employees at your firm and how often you survey.
Can I upgrade my plan after I subscribe?
Yes – you can upgrade your plan or add features at any time.
Ready to Strengthen Your Talent Pool and Boost Your Staffing Success?
Join leading staffing firms using ClearlyRated to drive talent engagement, reduce turnover, and deliver exceptional client results.
