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Customer Acquisition vs. Retention: Where Should You Focus in 2025?
Client Experience
Client Satisfaction
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All
August 26, 2025
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11 Best Customer Retention Software of 2025
Client Experience
Client Satisfaction
All
All
August 25, 2025
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Top 7 Great Recruiters Alternatives & Competitors in 2025
Client Experience
All
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August 8, 2025
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Voice of the Customer Program: A Guide to Driving Growth
Client Experience
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All
August 8, 2025
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The Myth of Repeat Business as a Client Experience Metric for AEC Firms
Client Experience
AEC
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All
July 18, 2025
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Customer Journey Mapping: A Comprehensive Guide to Keep Customers Hooked, Not Hunting
Client Experience
Service Quality
Strategy
All
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July 17, 2025
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Qualtrics vs SurveyMonkey: A Detailed Comparison (2025)
Client Experience
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July 4, 2025
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B2B Customer Experience That Closes Deals: A No-Fluff Guide for Modern Teams
CX
Client Experience
B2B
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All
July 3, 2025
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How to Calculate & Improve Customer Retention Rate [Formula]
Client Experience
Client Satisfaction
B2B
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All
June 26, 2025
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How Accounting Firms Successfully Approach CX
Accounting
Client Experience
CX
Accounting
All
All
June 26, 2025
Blog
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10 Negative Feedback Examples (+ Guide on How to Give It Right)
Client Experience
CX
Employee Experience
service recovery
B2B
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All
June 3, 2025
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How to Respond to Negative Reviews
Client Experience
CX
Client Satisfaction
Online Reviews
B2B
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All
May 23, 2025
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Measuring Customer Experience: 8 Metrics to Do It Right
Client Experience
CX
B2B
All
All
May 23, 2025
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Your Guide to Customer Experience Management Software
Client Satisfaction
Client Experience
B2B
All
All
May 23, 2025
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10 Customer Retention Metrics & How to Measure Them
Client Experience
Client Satisfaction
B2B
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All
May 23, 2025
Blog
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What is an NPS Detractor? Best Practices For Turning Detractors into Promoters
Net Promoter® Score
Client Experience
Client Satisfaction
CX
Engineering
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All
March 7, 2025
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Transforming Engineering Success with CX Software: From Project Wins to Lasting Partnerships
Client Experience
Engineering
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All
February 21, 2025