The Year Ahead in Staffing: From AI to Z

Thursday, February 26 at 10am PT | 1pm ET

For staffing firms, revenue growth and customer retention are increasingly tied to one thing: how intentionally Customer Experience is managed and operationalized. You already have the data. You’re collecting feedback and tracking NPS. The real question is: how effectively is that insight being translated into measurable growth?

This interactive webinar is designed for staffing firms who want to strengthen the connection between CX strategy and business performance in 2026. In 45 minutes, we’ll help you you’ll discover where you stand, benchmark against industry leaders, and walk away with a clear, documented roadmap for revenue growth.

WHY THIS MATTERS TO DECISION-MAKERS LIKE YOU

As a CX leader, you’re under pressure to deliver revenue growth while managing operational complexity. Your customers (hiring managers, clients, candidates, and corporate partners) are telling you exactly what they need through feedback and surveys. This webinar shows you how to translate that feedback into strategic competitive advantage.

✓ Competitive Positioning: See where you stand vs. peers

✓ Revenue Impact: Understand the direct link between CX maturity and revenue growth

✓ Actionable Strategy: Leave with documented next steps, not theoretical recommendations

✓ Implementation Ready: Start executing changes immediately after the session

THE 3-PART JOURNEY YOU’LL COMPLETE

1. Understand the Model: Learn the 5 Levels of CX Maturity and how they directly correlate to revenue growth, customer retention, and market leadership in the staffing industry.
2. Run Your Self-Assessment: Complete a guided assessment during the webinar to benchmark your organization across six critical dimensions: 
   
   1. Leadership & Strategy 
   2. Listening & Insight 
   3. ROI & Value Realization 
   4. Culture & Enablement 
   5. Execution 
   6. Scalability ‍
3. Document Your Next Steps: Leave with a clear, actionable roadmap of specific initiatives that you can prioritize to accelerate CX maturity and drive measurable revenue growth this year

If revenue growth and retention are core priorities for your 2026 planning, this session will provide the strategic framework and practical tools to support both.

Register today to secure your spot.

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‍Your Host:

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Pete Cowing
VP of Sales, ClearlyRated
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As staffing buyers navigate through a stormy economy, the expectations of their staffing partners are evolving, and so too is customer experience (CX). Growth-minded staffing and recruiting firms will need to adapt the experiences they deliver to key stakeholders—clients, candidates, and employees—in order to build reputation, address churn risk, and attract and retain the people who matter most to their business.

Join us for a quick 30-minute webinar, where Eric Gregg will share our latest proprietary research on the CX trends impacting staffing firms in 2023, and insights on the next wave of change in CX. 

What you'll learn:

• The attributes with the most influence on staffing decision-makers
• The differences in customer expectations and preferences based on generation
• How to create client, candidate, and employee experiences that go beyond satisfaction
• The evolution of CX to always-on experience management

You’ll take away insights into the types of experiences your clients, candidates, and internal employees expect, and learn how your firm can position itself to consistently deliver on the promise of world-class experiences.

Presenter

Eric Gregg, CEO & Founder

With two decades of research experience in B2B professional services, Eric Gregg and his team at ClearlyRated have analyzed more than 6.7 million surveys with the goal of determining what drives success for professional services firms. Eric has served as an adjunct faculty member in Portland State University’s marketing program, and has published numerous articles, business cases, and technical notes in the field of marketing, client loyalty and employee satisfaction. His research and consulting have been featured in articles and as a noted industry speaker.

Join Eric Gregg, CEO of ClearlyRated and Leslie Vickrey, CEO of ClearEdge for an insightful webinar on the latest trends shaping the staffing industry in 2024.

We’ll delve into the wide range of factors influencing staffing buyers and candidates, including AI advancements, mental health considerations, the impact of remote work, generational dynamics, opportunity gaps, and more.

What you’ll learn

• Client and candidate concerns about AI and its perceived impact on the level of personalized service they can expect from their staffing firms
• The weight of mental health considerations in the workplace and how it affects candidate choices
• What’s desired vs. reality when it comes to remote work arrangements and schedule flexibility, and the implications for recruitment and retention
• Generational and opportunity gaps and how the staffing industry can enhance inclusivity and foster multigenerational collaboration

Join Eric Gregg, Founder of ClearlyRated and Leslie Vickrey, CEO of ClearEdge for an insightful webinar on the latest trends shaping the staffing industry in 2024.

We’ll delve into the wide range of factors influencing staffing buyers and candidates, including AI advancements, mental health considerations, the impact of remote work, generational dynamics, opportunity gaps, and more. 

What you'll learn:

• Client and candidate concerns about AI and its perceived impact on the level of personalized service they can expect from their staffing firms
• The weight of mental health considerations in the workplace and how it affects candidate choices
• What’s desired vs. reality when it comes to remote work arrangements and schedule flexibility, and the implications for recruitment and retention
• Generational and opportunity gaps and how the staffing industry can enhance inclusivity and foster multi-generational collaboration

Presenters

Eric Gregg, Co-Founder
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Leslie Vickrey, Founder & CEO
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Join ClearlyRated's co-founder, Eric Gregg and Leslie Vickrey, CEO of ClearEdge, for a deep dive into key findings from the new Inside the Staffing Mindset report.

What you'll learn:

• The correlation between customers' satisfaction and their feeling of being "heard."
• The sources that staffing clients and candidates trust most when choosing a staffing firm.
• The important roles that the overall firm reputation and those of recruiters/account managers play in shaping perceptions and influencing decisions of clients and candidates.

Empower your firm with actionable insights into client expectations and learn how to craft exceptional client experiences that not only prevent churn but also pave the way for organic growth within your existing accounts.

Presenters

Eric Gregg, Co-Founder
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Leslie Vickrey, Founder & CEO
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The perception often is the shelf life of company founders comes with an expiration date as it relates to leading and scaling from start-up to a large company. But many founders, across many industries, have bucked this trend. But what are the skills needed to transition from high-growth startup to sustainably growing enterprise? While hiring a new CEO might not be necessary, evolving to a CEO mindset is.

In this session, four staffing industry founders representing four different staffing industry segments share their stories evolving from founders to CEOs of large staffing companies. They’ll describe their experiences and lessons learned successfully leading alongside private equity partners, their mindset in making the decision to do so, and what it took to position their organizations to combined market valuations and multiple exits in excess of $2 billion.

Moderator

Eric Gregg, Co-Founder & CX Strategist

With two decades of research experience in B2B professional services, Eric Gregg and the team at ClearlyRated have analyzed more than 7.2 million surveys with the goal of determining what drives success for professional services firms.

Eric has served as an adjunct faculty member in Portland State University’s marketing program, and has published numerous articles, business cases, and technical notes in the field of marketing, client loyalty and employee satisfaction. His research and consulting have been featured in articles and as a noted industry speaker.

Make sense of the last 2 years of staffing economic headwinds and what it means for growth in 2025 and beyond. In this interactive, fast-paced session, noted industry speaker, Eric Gregg will help make sense of the industry data, and share insights into proven strategies for accelerating growth during uncertain economic times. This session will be a must attend for you and your leadership team as you solidify your 2025 business plan.

Key Takeaways:

• The industry trends most impacting the staffing industry and your firm.
• Key solutions to help your firm grow during uncertain economic times.
• Techniques to differentiate your firm and break through the noise.
• Insight into how buyers decide which staffing firms to utilize and why they buy.

Moderator

Eric Gregg, Co-Founder & CX Strategist

With two decades of research experience in B2B professional services, Eric Gregg and the team at ClearlyRated have analyzed more than 7.2 million surveys with the goal of determining what drives success for professional services firms.

Eric has served as an adjunct faculty member in Portland State University’s marketing program, and has published numerous articles, business cases, and technical notes in the field of marketing, client loyalty and employee satisfaction. His research and consulting have been featured in articles and as a noted industry speaker.

With industry revenue on the decline the past two years in staffing, growth has been challenging for many firms. Join ClearlyRated founder and CX strategist, Eric Gregg for a fast-paced, 30-minute discussion of how Best of Staffing® firms leverage the program to outpace the competition.

More than just a survey, learn how ClearlyRated is helping firms unlock growth through better service, stronger social proof, and improved reputation, with the industry's largest database to benchmark your performance.

What you'll learn:

• The role that CX has in accelerating staffing firm growth
• How the Best of Staffing designation is earned, and how the program impacts growth
• Simple tools for improving retention and increasing expansion
• How to turn client and talent testimonials into new opportunities and new job orders

About our Moderator

Eric Gregg, Founder & CX Strategist

With two decades of research experience in B2B professional services, Eric Gregg and the team at ClearlyRated have analyzed more than 7.2 million surveys with the goal of determining what drives success for professional services firms.

Eric has served as an adjunct faculty member in Portland State University’s marketing program, and has published numerous articles, business cases, and technical notes in the field of marketing, client loyalty and employee satisfaction. His research and consulting have been featured in articles and as a noted industry speaker.

Congratulations - you won! Now what?

Winning is only half the battle, now it's time to ensure that your stakeholders and future customers will know about it beyond the February winner announcements! Join ClearlyRated Founder & VP of Customer Success, Eric Gregg, for a 30-minute webinar dedicated to helping you enhance the value of your win.

Topics include:

• Tips and tricks for showcasing your win 
• Data points you can use to humblebrag on the rarity of your win
• Inspiration from other winners and creative ways to prove your excellence
• An opportunity to have your questions answered 

Speaker:

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‍Eric Gregg
Founder & VP of Customer Success
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As Thomas Edison famously said, “Strategy without execution is hallucination.” Yet staffing leaders often spend considerably more time on the strategy, only to find the execution fails to lift that strategic plan as high as it could.

Join two of the industry’s most sought-after speakers as they present a live encore presentation of their popular session at Staffing World 2025 in Orland, FL. They'll share data-backed, practitioner-tested methods to pair strategy with execution to outpace the market. You'll leave with actionable frameworks and proven methods to ensure your staffing firm not only strategizes effectively but executes flawlessly.

‍Speakers:

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Erica Woods
Director of Talent Experiences | Apex Systems
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Eric Gregg
Founder | ClearlyRated
Connect on LinkedIn

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