Tuesday, August 26 @ 10am PT | 1pm ET

The influx of Gen Z into the workforce presents both an opportunity and a challenge for client experience-centric professional service firms. Many early-stage professionals lack the experience and skills needed to handle a range of client situations, yet their impact on your firm’s client experience is immense. This webinar is a must-attend for marketers and growth professionals who are ready to help build a new generation of client-facing leaders.

Join ClearlyRated founder and CX strategist, Eric Gregg, and Marni Taradash, Principal Consultant & Founder of Client Experience Strategies, as they provide the latest research and strategies for attracting, retaining, and empowering these early-career professionals to supercharge the client service at your firm.

Learning Objectives:

• Understand the Gen Z Advantage: Gain insights into the motivations, communication styles, and expectations of Gen Z professionals and how to attract and retain them.
• Build the Skills Gen Z Professionals Need to Succeed: From communication to problem-solving, discover the critical skills that enable Gen Z professionals to excel in client experience roles. We’ll unpack why these skills matter, their influence on CX best practices, and approaches to developing them for shared success.
• Steps to Improve CX for Gen Z Professionals: Learn how to embed a client-centric mindset into your firm's culture, ensuring every team member is prepared to deliver exceptional service, from early career through succession.

Can't make it live? No worries - we'll be sending a recording of the conversation to everyone who registers.

‍

Speakers:

‍

‍

Marni Taradash
Principal Consultant & Founder | Client Experience Strategies
Connect on LinkedIn

‍

‍

‍

‍

‍

‍

‍

Eric Gregg
Founder | ClearlyRated
Connect on LinkedIn

‍

‍

‍

‍

‍

‍‍

‍