Experience Management Resources

Join ClearlyRated’s CEO Eric Gregg for this quick-hit 30-minute webinar as he reveals brand new research, including the latest NPS® benchmarks for the staffing industry and highlights from our Industry Benchmark Study. Get a sneak preview of our upcoming report, and gain insight into the minds of staffing buyers and candidates.

What you'll learn:

• The latest research on NPS benchmarks for staffing and recruiting agencies
• Key factors influencing staffing buyer decisions
• The drivers of satisfaction for staffing buyers and candidates
• Strategies to elevate client experiences from satisfaction to loyalty
• The evolution of CX to always-on experience management

Empower your firm with actionable insights into client expectations and learn how to craft exceptional client experiences that not only prevent churn but also pave the way for organic growth within your existing accounts.

Presenter

Eric Gregg, Co-Founder & CX Strategist
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With two decades of research experience in B2B professional services, Eric Gregg and his team at ClearlyRated have analyzed more than 6.7 million surveys with the goal of determining what drives success for professional services firms. Eric has served as an adjunct faculty member in Portland State University’s marketing program, and has published numerous articles, business cases, and technical notes in the field of marketing, client loyalty and employee satisfaction. His research and consulting have been featured in articles and as a noted industry speaker.

Join ClearlyRated’s CEO Eric Gregg for this quick-hit 30-minute webinar as he reveals brand new research, including the latest NPS® benchmarks for the legal industry and highlights from our Industry Benchmark Study. Get a sneak preview of our upcoming report, and gain insight into the minds of legal buyers.

What you'll learn:

• The latest research on NPS benchmarks for law firms
• Key factors influencing legal buyer decisions
  
• The drivers of satisfaction for legal buyers
  
• Strategies to elevate client experiences from satisfaction to loyalty
  
• The evolution of CX to always-on experience management

Empower your firm with actionable insights into client expectations and learn how to craft exceptional client experiences that not only prevent churn but also pave the way for organic growth within your existing accounts.

Presenter

Eric Gregg, Co-Founder & CX Strategist
Connect on LinkedIn

With two decades of research experience in B2B professional services, Eric Gregg and his team at ClearlyRated have analyzed more than 6.7 million surveys with the goal of determining what drives success for professional services firms. Eric has served as an adjunct faculty member in Portland State University’s marketing program, and has published numerous articles, business cases, and technical notes in the field of marketing, client loyalty and employee satisfaction. His research and consulting have been featured in articles and as a noted industry speaker.

Join ClearlyRated co-founders Eric Gregg and Nathan Goff in a must-attend, free webinar designed to help your firm master CX measurement. 

Armed with our latest research data, Eric and Nathan will guide you through the evolution of CX best practices. Learn how to overcome the hurdles that stop many firms from moving forward with CX measurement, and see how a dynamic system of ongoing, real-time visibility into customer health can help your firm grow faster. 

Dive into solutions for major challenges like:

• Securing leadership buy-in: Learn how to demonstrate the value of CX measurement to gain executive support.
• Overcoming decentralized client data: How to get started with client surveying, even if your contact information is scattered across multiple systems.
• Shifting employee perceptions: Educate your team on the positive outcomes of CX surveys, and foster a culture that values feedback.
• Enhancing customer satisfaction and loyalty: Harness the power of real-time CX visibility and accountability to cater to your clients' evolving needs and exceed their expectations.
• Unlocking strategic customer health insights: Go beyond basic metrics to dive deep into comprehensive, actionable insights that inform your CX strategy and drive meaningful improvements.

Presenters

Eric Gregg, Co-Founder
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Nathan Goff, Co-Founder
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Join us for a panel discussion tailored specifically for accounting firms with a merger or acquisition in the near future. Hosted by Eric Gregg, CEO & Founder of ClearlyRated, this webinar will provide you with practical tools and rich insights, drawn from key communication techniques and survey data applications.

You'll benefit from the unique knowledge of three accomplished industry veterans - Katie Tolin of Growth Partners, Alyson Fieldman of Rockit Results, and Jade Reichling of EisnerAmper, each with a successful track record in skillfully handling and assisting with mergers and acquisitions.

What you'll learn:

• How to leverage the power of timely communication to keep your clients, staff, and stakeholders confident and informed during the transition.
• Insights on how to extract and apply imperative data from client surveys before, during, and after the deal.
• The impact of starting your surveys early in the M&A process and how this critical step can shape the success of the transaction.
• Real-life scenarios where client experience tipped the balance in M&A outcomes.

Presenter

Eric Gregg, Co-Founder
Connect on LinkedIn

Join ClearlyRated's co-founder, Eric Gregg and Leslie Vickrey, CEO of ClearEdge, for a deep dive into key findings from the new Inside the Staffing Mindset report.

What you'll learn:

• The correlation between customers' satisfaction and their feeling of being "heard."
• The sources that staffing clients and candidates trust most when choosing a staffing firm.
• The important roles that the overall firm reputation and those of recruiters/account managers play in shaping perceptions and influencing decisions of clients and candidates.

Empower your firm with actionable insights into client expectations and learn how to craft exceptional client experiences that not only prevent churn but also pave the way for organic growth within your existing accounts.

Presenters

Eric Gregg, Co-Founder
Connect on LinkedIn

Leslie Vickrey, Founder & CEO
Connect on LinkedIn

Join Eric Gregg, Founder of ClearlyRated and Leslie Vickrey, CEO of ClearEdge for an insightful webinar on the latest trends shaping the staffing industry in 2024.

We’ll delve into the wide range of factors influencing staffing buyers and candidates, including AI advancements, mental health considerations, the impact of remote work, generational dynamics, opportunity gaps, and more. 

What you'll learn:

• Client and candidate concerns about AI and its perceived impact on the level of personalized service they can expect from their staffing firms
• The weight of mental health considerations in the workplace and how it affects candidate choices
• What’s desired vs. reality when it comes to remote work arrangements and schedule flexibility, and the implications for recruitment and retention
• Generational and opportunity gaps and how the staffing industry can enhance inclusivity and foster multi-generational collaboration

Presenters

Eric Gregg, Co-Founder
Connect on LinkedIn

Leslie Vickrey, Founder & CEO
Connect on LinkedIn

Join Eric Gregg, Founder of ClearlyRated and Leslie Vickrey, CEO of ClearEdge for another insightful webinar on the latest trends shaping the staffing industry in 2024.

Macro trends around quitting remain high, and turnover continues to be a challenge for many firms. By leveraging feedback from over 50,000 staffing internal employees and job candidates, we will uncover what employees really want and need to stay engaged and committed to their roles.

We'll explore the latest research and data on turnover and retention within the staffing industry, including:

• Valuable benchmarks and critical data points to drive effective strategies for enhancing engagement and retention
• The leading indicators of churn, and how race and gender impact the likelihood of turnover
• The top priorities, fears, and expectations that drive employee satisfaction and decision making

Presenters

Eric Gregg, Co-Founder
Connect on LinkedIn

Leslie Vickrey, Founder & CEO
Connect on LinkedIn

B2B service providers have a lot of questions about online reviews: why they matter, how to get them, how to respond to them, and which review sites are the most important for firm growth. 

In this quick-hit 30-minute conversational webinar, ClearlyRated co-founders - CTO Nathan Goff and CEO Eric Gregg - will tackle your burning questions about online reviews. We'll dig into the fundamentals of online reviews, how and who to ask for reviews, how to handle negative reviews, and most importantly, how reviews help firms STAND OUT in search to attract new business.

We will answer the following questions:  

• Which online reviews matter most, and how do we get more?
• Which review sites should your company focus on? Google, Glassdoor, Facebook, Indeed?
• What’s better - a 5.0 or a 4.7-star rating?
• What you need to know about the FTC crackdown on the practice of review gating?
• How to respond and recover from negative online reviews?

Presenters

Eric Gregg, CEO & Founder

With two decades of research experience in B2B professional services, Eric Gregg and his team at ClearlyRated have analyzed more than 6.7 million surveys with the goal of determining what drives success for professional services firms. Eric has served as an adjunct faculty member in Portland State University’s marketing program, and has published numerous articles, business cases, and technical notes in the field of marketing, client loyalty and employee satisfaction. His research and consulting have been featured in articles and as a noted industry speaker.

Nathan Goff, CPO & Co-Founder

Nathan is a software industry veteran with years of experience leading software engineering teams in enterprise software development. He manages the product strategy and development at ClearlyRated. He has a passion for growing technology companies through continuous improvement and a focus on client and employee satisfaction.

As staffing buyers navigate through a stormy economy, the expectations of their staffing partners are evolving, and so too is customer experience (CX). Growth-minded staffing and recruiting firms will need to adapt the experiences they deliver to key stakeholders—clients, candidates, and employees—in order to build reputation, address churn risk, and attract and retain the people who matter most to their business.

Join us for a quick 30-minute webinar, where Eric Gregg will share our latest proprietary research on the CX trends impacting staffing firms in 2023, and insights on the next wave of change in CX. 

What you'll learn:

• The attributes with the most influence on staffing decision-makers
• The differences in customer expectations and preferences based on generation
• How to create client, candidate, and employee experiences that go beyond satisfaction
• The evolution of CX to always-on experience management

You’ll take away insights into the types of experiences your clients, candidates, and internal employees expect, and learn how your firm can position itself to consistently deliver on the promise of world-class experiences.

Presenter

Eric Gregg, CEO & Founder

With two decades of research experience in B2B professional services, Eric Gregg and his team at ClearlyRated have analyzed more than 6.7 million surveys with the goal of determining what drives success for professional services firms. Eric has served as an adjunct faculty member in Portland State University’s marketing program, and has published numerous articles, business cases, and technical notes in the field of marketing, client loyalty and employee satisfaction. His research and consulting have been featured in articles and as a noted industry speaker.

Join ClearlyRated’s CEO Eric Gregg for this quick-hit 30-minute webinar as he reveals brand new research, including the latest NPS® benchmarks for the accounting industry and highlights from our Industry Benchmark Study. Get a sneak preview of our upcoming report, and gain insight into the minds of accounting buyers. 

What you'll learn:

• The latest research on NPS benchmarks for accounting firms
• Key factors influencing accounting buyer decisions
• The drivers of satisfaction for accounting buyers
• Strategies to elevate client experiences from satisfaction to loyalty
• The evolution of CX to always-on experience management

Empower your firm with actionable insights into client expectations and learn how to craft exceptional client experiences that not only prevent churn but also pave the way for organic growth within your existing accounts.

Presenter

Eric Gregg, CEO & Founder

With two decades of research experience in B2B professional services, Eric Gregg and his team at ClearlyRated have analyzed more than 6.7 million surveys with the goal of determining what drives success for professional services firms. Eric has served as an adjunct faculty member in Portland State University’s marketing program, and has published numerous articles, business cases, and technical notes in the field of marketing, client loyalty and employee satisfaction. His research and consulting have been featured in articles and as a noted industry speaker.

Join ClearlyRated’s CEO Eric Gregg for this quick-hit 30-minute webinar as he reveals brand new research, including the latest NPS® benchmarks for the legal industry and highlights from our Industry Benchmark Study. Get a sneak preview of our upcoming report, and gain insight into the minds of legal buyers. 

What you'll learn:

• The latest research on NPS benchmarks for law firms
• Key factors influencing legal buyer decisions
• The drivers of satisfaction for legal buyers
• Strategies to elevate client experiences from satisfaction to loyalty
• The evolution of CX to always-on experience management

Empower your firm with actionable insights into client expectations and learn how to craft exceptional client experiences that not only prevent churn but also pave the way for organic growth within your existing accounts.

Presenter

Eric Gregg, CEO & Founder

With two decades of research experience in B2B professional services, Eric Gregg and his team at ClearlyRated have analyzed more than 6.7 million surveys with the goal of determining what drives success for professional services firms. Eric has served as an adjunct faculty member in Portland State University’s marketing program, and has published numerous articles, business cases, and technical notes in the field of marketing, client loyalty and employee satisfaction. His research and consulting have been featured in articles and as a noted industry speaker.

Join ClearlyRated’s CEO Eric Gregg for this quick-hit 30-minute webinar as he reveals brand new research, including the latest NPS® benchmarks for the staffing industry and highlights from our Industry Benchmark Study. Get a sneak preview of our upcoming report, and gain insight into the minds of staffing buyers and candidates. 

What you'll learn:

• The latest research on NPS benchmarks for the staffing and recruiting industry
• Key factors influencing staffing buyer decisions
• The drivers of satisfaction for staffing buyers and candidates
• Strategies to elevate client experiences from satisfaction to loyalty
• The evolution of CX to always-on experience management

Empower your firm with actionable insights into client expectations and learn how to craft exceptional client experiences that not only prevent churn but also pave the way for organic growth within your existing accounts.

Presenter

Eric Gregg, CEO & Founder

With two decades of research experience in B2B professional services, Eric Gregg and his team at ClearlyRated have analyzed more than 6.7 million surveys with the goal of determining what drives success for professional services firms. Eric has served as an adjunct faculty member in Portland State University’s marketing program, and has published numerous articles, business cases, and technical notes in the field of marketing, client loyalty and employee satisfaction. His research and consulting have been featured in articles and as a noted industry speaker.

Join ClearlyRated’s CEO Eric Gregg for this quick-hit 30-minute webinar as he reveals brand new research, including the latest NPS® benchmarks for IT Services and highlights from our Industry Benchmark Study. Get a sneak preview of our upcoming report, and gain insight into the minds of IT services buyers. 

What you'll learn:

• The latest research on NPS benchmarks for IT Services
• Key factors influencing IT Services buyer decisions
• The drivers of satisfaction for IT Services buyers
• Strategies to elevate client experiences from satisfaction to loyalty
• The evolution of CX to always-on experience management

Get your hands on this essential resource today and take control of your firm's online presence!

Empower your firm with actionable insights into client expectations and learn how to craft exceptional client experiences that not only prevent churn but also pave the way for organic growth within your existing accounts.

Presenter

Eric Gregg, CEO & Founder

With two decades of research experience in B2B professional services, Eric Gregg and his team at ClearlyRated have analyzed more than 6.7 million surveys with the goal of determining what drives success for professional services firms. Eric has served as an adjunct faculty member in Portland State University’s marketing program, and has published numerous articles, business cases, and technical notes in the field of marketing, client loyalty and employee satisfaction. His research and consulting have been featured in articles and as a noted industry speaker.

Join Eric Gregg, CEO of ClearlyRated and Leslie Vickrey, CEO of ClearEdge for an insightful webinar on the latest trends shaping the staffing industry in 2024.

We’ll delve into the wide range of factors influencing staffing buyers and candidates, including AI advancements, mental health considerations, the impact of remote work, generational dynamics, opportunity gaps, and more.

What you’ll learn

• Client and candidate concerns about AI and its perceived impact on the level of personalized service they can expect from their staffing firms
• The weight of mental health considerations in the workplace and how it affects candidate choices
• What’s desired vs. reality when it comes to remote work arrangements and schedule flexibility, and the implications for recruitment and retention
• Generational and opportunity gaps and how the staffing industry can enhance inclusivity and foster multigenerational collaboration