Experience Management Resources

Join ClearlyRated’s CEO Eric Gregg for this quick-hit 30-minute webinar as he reveals brand new research, including the latest NPS® benchmarks for the staffing industry and highlights from our Industry Benchmark Study. Get a sneak preview of our upcoming report, and gain insight into the minds of staffing buyers and candidates. 

What you'll learn:

• The latest research on NPS benchmarks for the staffing and recruiting industry
• Key factors influencing staffing buyer decisions
• The drivers of satisfaction for staffing buyers and candidates
• Strategies to elevate client experiences from satisfaction to loyalty
• The evolution of CX to always-on experience management

Empower your firm with actionable insights into client expectations and learn how to craft exceptional client experiences that not only prevent churn but also pave the way for organic growth within your existing accounts.

Presenter

Eric Gregg, CEO & Founder

With two decades of research experience in B2B professional services, Eric Gregg and his team at ClearlyRated have analyzed more than 6.7 million surveys with the goal of determining what drives success for professional services firms. Eric has served as an adjunct faculty member in Portland State University’s marketing program, and has published numerous articles, business cases, and technical notes in the field of marketing, client loyalty and employee satisfaction. His research and consulting have been featured in articles and as a noted industry speaker.

Join ClearlyRated’s CEO Eric Gregg for this quick-hit 30-minute webinar as he reveals brand new research, including the latest NPS® benchmarks for IT Services and highlights from our Industry Benchmark Study. Get a sneak preview of our upcoming report, and gain insight into the minds of IT services buyers. 

What you'll learn:

• The latest research on NPS benchmarks for IT Services
• Key factors influencing IT Services buyer decisions
• The drivers of satisfaction for IT Services buyers
• Strategies to elevate client experiences from satisfaction to loyalty
• The evolution of CX to always-on experience management

Get your hands on this essential resource today and take control of your firm's online presence!

Empower your firm with actionable insights into client expectations and learn how to craft exceptional client experiences that not only prevent churn but also pave the way for organic growth within your existing accounts.

Presenter

Eric Gregg, CEO & Founder

With two decades of research experience in B2B professional services, Eric Gregg and his team at ClearlyRated have analyzed more than 6.7 million surveys with the goal of determining what drives success for professional services firms. Eric has served as an adjunct faculty member in Portland State University’s marketing program, and has published numerous articles, business cases, and technical notes in the field of marketing, client loyalty and employee satisfaction. His research and consulting have been featured in articles and as a noted industry speaker.

Join Eric Gregg, CEO of ClearlyRated and Leslie Vickrey, CEO of ClearEdge for an insightful webinar on the latest trends shaping the staffing industry in 2024.

We’ll delve into the wide range of factors influencing staffing buyers and candidates, including AI advancements, mental health considerations, the impact of remote work, generational dynamics, opportunity gaps, and more.

What you’ll learn

• Client and candidate concerns about AI and its perceived impact on the level of personalized service they can expect from their staffing firms
• The weight of mental health considerations in the workplace and how it affects candidate choices
• What’s desired vs. reality when it comes to remote work arrangements and schedule flexibility, and the implications for recruitment and retention
• Generational and opportunity gaps and how the staffing industry can enhance inclusivity and foster multigenerational collaboration